Science TQM, New Quality Management Principle: The Quality Management Strategy of Toyota


by

Kakuro Amasaka

DOI: 10.2174/97816080528201120101
eISBN: 978-1-60805-282-0, 2012
ISBN: 978-1-60805-423-7



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Indexed in: EBSCO.

When we look at the quality management issues that have faced, both, in Japan and the rest of the world recently, it is clear that a n...[view complete introduction]
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Table of Contents

About The Author

- Pp. i

Kakuro Amasaka

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Aims and Structure

- Pp. ii

Kakuro Amasaka

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Overview of the e-Book

- Pp. iii

Kakuro Amasaka

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Foreword

- Pp. iv

Michiya Morita

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Preface

- Pp. v

Kakuro Amasaka

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List of Contributors

- Pp. vi

Kakuro Amasaka

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Acknowledgements

- Pp. vii

Kakuro Amasaka

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References (Quoted Theses)

- Pp. viii-ix (2)

Kakuro Amasaka

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Introduction

- Pp. 3-4 (2)

Kakuro Amasaka

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Evolution in Manufacturing, The Key to Success in Global Production

- Pp. 5-9 (5)

Kakuro Amasaka

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Scientific Quality Management through Customer Science

- Pp. 10-15 (6)

Kakuro Amasaka

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Science TQM, New Quality Management Principle

- Pp. 16-29 (14)

Kakuro Amasaka

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Science SQC, New Quality Control Principle: Driving Force in Developing Science TQM - 1

- Pp. 30-42 (13)

Kakuro Amasaka

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Strategic Quality Management - Performance Measurement Model: Driving Force in Developing Science TQM - 2

- Pp. 43-52 (10)

Kakuro Amasaka

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Partnering Chains as the Platform for Strategic Quality Management: Driving Force in Developing Science TQM - 3

- Pp. 53-61 (9)

Kakuro Amasaka

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Strategic Marketing Development Model: Innovation Model Utilizing Science TQM - 1

- Pp. 62-69 (8)

Kakuro Amasaka

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High Quality Assurance CAE Analysis Model: Innovation Model Utilizing Science TQM - 2

- Pp. 70-84 (15)

Kakuro Amasaka

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Partnering Performance Measurement Model: Innovation Model Utilizing Science TQM - 3

- Pp. 85-94 (10)

Tomoaki Sakatoku, Manabu Yamaj and Kakuro Amasaka

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Change in Marketing Process Management: Strategic Development of Science TQM - 1

- Pp. 95-105 (11)

Kakuro Amasaka

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Evolution of Development Design Process Management: Strategic Development of Science TQM - 2

- Pp. 106-119 (14)

Kakuro Amasaka, Takahiro Ito and Yasuaki Nozawa

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Strategic QCD Studies with Affiliated and Non-Affiliated Suppliers Strategic Development of Science TQM - 3

- Pp. 120-132 (13)

Kakuro Amasaka

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Developing a Strategic Advertisement Method: Case Studies in Science TQM - 1

- Pp. 133-142 (10)

Satoru Hifumi, Manabu Yamaji and Kakuro Amasaka

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Effectiveness of Flyer Advertising: Case Studies in Science TQM - 2

- Pp. 143-155 (13)

Kakuro Amasaka

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Highly Precise CAE Analysis Approach Method: Case Studies in Science TQM - 3

- Pp. 156-165 (10)

Takashige Takahashi, Toshiya Ueno and Kakuro Amasaka

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Patent Value Appraisal Model in the Corporate Strategy: Case Studies in Science TQM - 4

- Pp. 166-176 (11)

Kakuro Amasaka

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Afterword

- Pp. 177

Kakuro Amasaka

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Index

- Pp. 178-182 (5)

Kakuro Amasaka

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Foreword

This is an eBook to be benchmarked by research professionals and practitioners who are interested in developing competitive quality of the company in the prevailing global competition. A huge pile of books related to manufacturing and quality practices is available, but almost none instructs how to implement them consistently to achieve competitive quality.

The essence of TQM is reflected in "Total" Quality Management. Science and technology, team work, collaboration with internal as well as external members, training and skill, data and information, knowledge, and organizational alignment are all important ingredients to be combined systematically and strategically. Linking all ingredients for quality in consistent and effective ways is a key to competitiveness.

The author, an ex-leading general manager of TQM promotion division of Toyota Motor Corporation, shows how to align them to develop competitive quality throughout the business process that covers from the creation of product concept through manufacturing and selling to delivery to clients by actual cases.

Readers will find not only quality related practices, but also the linking capability executing the practices. They will understand the capability consists of scientific, behavioral and organizational insights into quality. Also, cautious readers will recognize or become aware of another important factors not mentioned explicitly to achieve real TQM. TQM is really management itself.

This eBook, in this sense, is also strongly recommended to senior managers including top who are not directly involved in so-called quality management because quality is the outcome of the dynamics of most activities of the company as well as kernel part of competitiveness. The content is such stuff as the company's competitive quality is made on.

Prof. Michiya Morita
Gakushuin University
Faculty of Economics
Japan


Preface

When we loose our passion for science–our inquisitiveness–we often end up postponing problems that need to be addressed, wasting time with constant trial-and-error efforts.

The result is that the same problems occur over and over again as we get caught up in the work right in front of us. The number of task supervisors increases and the organization as a whole loses its drive to come out on top–and actions without substance begin to pervade the company.

When we look at the quality management issues that have faced both Japan and the rest of the world recently, it is clear that a next-generation quality management technology, featuring a rational overhaul that will motivate people and revitalize organizations, is urgently needed.

Japanese corporations–who by all rights should be leading global production–are seeing an increase in recalls. They seem to be losing a grip on the scientific quality management methods that were once an exclusive feature of Japanese quality management practices. These are warning signs that existing quality management technology must be reinforced.

In order to put a stop to empty imitation and keep pace with advancing technology, now is the time to reformulate the principles of quality management–those that have led the world and are uniquely Japanese–into a new quality management principle that will take hold in the next generation.

The author revisits the importance of scientific quality management in order to create “Science TQM, New Quality Management Principle”. The effectiveness of Science TQM is then demonstrated at Toyota Motor Corporation–one of the world, s leading companies.

Kakuro Amasaka
College of Science and Engineering
Aoyama Gakuin University
Tokyo, Japan

List of Contributors

Editor(s):
Kakuro Amasaka
Aoyama Gakuin University
Tokyo
Japan




Contributor(s):
Kakuro Amasaka
College of Science and Engineering
Aoyama Gakuin University
5-10-1, Fuchinobe, Chuo-Ku
Sagamihara-shi
Kanagawa-ken, 252-5258
Japan


Manabu Yamaji
College of Science and Engineering
Aoyama Gakuin University
5-10-1, Fuchinobe, Chuo-Ku
Sagamihara-shi
Kanagawa-ken, 252-5258
Japan


Masatoshi Sato
A Bachelor student of College of Science and Engineering
Aoyama Gakuin University
5-10-1, Fuchinobe, Chuo-Ku
Sagamihara-shi
Kanagawa-ken, 252-5258
Japan


Michiya Morita
Faculty of Economics
Gakushuin University
1-5-1, Mejiro, Toshima-ku
Tokyo, 171-8588
Japan


Satoru Hifumi
A Graduate student of College of Science and Engineering
Aoyama Gakuin University
5-10-1, Fuchinobe, Chuo-Ku
Sagamihara-shi
Kanagawa-ken, 252-5258
Japan


Takahiro Ito
A Graduate student of College of Science and Engineering
Aoyama Gakuin University
5-10-1, Fuchinobe, Chuo-Ku
Sagamihara-shi
Kanagawa-ken, 252-5258
Japan


Takashige Takahashi
A Graduate student of College of Science and Engineering
Aoyama Gakuin University
5-10-1, Fuchinobe, Chuo-Ku
Sagamihara-shi
Kanagawa-ken, 252-5258
Japan


Tomoaki Sakatoku
A Graduate student of College of Science and Engineering
Aoyama Gakuin University
5-10-1, Fuchinobe, Chuo-Ku
Sagamihara-shi
Kanagawa-ken, 252-5258
Japan


Toshiya Ueno
A Graduate student of College of Science and Engineering
Aoyama Gakuin University
5-10-1, Fuchinobe, Chuo-Ku
Sagamihara-shi
Kanagawa-ken, 252-5258
Japan


Yasuaki Nozawa
A Graduate student of College of Science and Engineering
Aoyama Gakuin University
5-10-1, Fuchinobe, Chuo-Ku
Sagamihara-shi
Kanagawa-ken, 252-5258
Japan




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